Hotel Management Exam
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Question 1 of 28
CMS represents a computer system that is installed in a hotel that allows staff to keep track of who is in the building, in which rooms, and when they are to check out.
Question 2 of 28
There is a lot of administration connected with running a hotel, as the manager, you should focus more on senior roles rather than doing paperwork.
Question 3 of 28
A business customer staying in the hotel is completely different from the other customers.
Question 4 of 28
In 2016, the hotel industry generated a turnover of approximately £49.4 million
Question 5 of 28
Security is another major product and service that a hotel must offer.
Question 6 of 28
Having a successful restaurant in a hotel does not make a difference to a hotel in general.
Question 7 of 28
Phone chargers top the list of items left in guest rooms.
Question 8 of 28
Lose it rate refers to a point in the year where it is anticipated that the number of bookings will drop.
Question 9 of 28
As the hotel manager, your main cause for concern has to be the marketing of the hotel.
Question 10 of 28
Cash is not accepted at all hotels.
Question 11 of 28
When it comes to building a relationship with the guests, make sure that you are friendly and accommodating.
Question 12 of 28
A problem for the hospitality industry is that their product can be replicated.
Question 13 of 28
One of the main problems with late checkouts is that it then means housekeeping members have to adjust their own schedule to get the room ready for the next guest.
Question 14 of 28
It is not important as the hotel manager to be aware of the budget that has been set aside to deal with maintenance issues.
Question 15 of 28
It’s not advisable for your hotel to have rooms that are easier for people that are disabled to access.
Question 16 of 28
When you work in a larger hotel with more rooms, staff, and guests, it stands to reason that your interpersonal skills, as well as your organisations skills, can only improve as you become more used to having to contend with more queries and personal issues.
Question 17 of 28
The best available rate refers to the highest rate that a guest can possibly pay for a room.
Question 18 of 28
When it comes to the actual checking in, it should always be the case that the guest is welcomed within 60 seconds, rather than having them waiting.
Question 19 of 28
French is the most widely used language, so from a business perspective, it is essential that the manager and the main hotel staff have at least some knowledge of the language.
Question 20 of 28
As the manager, you have to be the first port of call that can resolve issues.
Question 21 of 28
This requires you to have a good understanding of building and construction as well as the ability to deal with people since there is an issue of running teams and handling staff that are involved in general maintenance.
Question 22 of 28
Being unable to listen will only lead to a poor experience for guests and issues developing within staff and that in itself shows poor management.
Question 23 of 28
Net Operating Income refers to the total income including the operational costs.
Question 24 of 28
Being able to take bookings, and doing so in the correct manner, is an essential part of the hotel business.
Question 25 of 28
Contract rooms refer to certain rooms and rates that are provided by the hotel on a contract basis to certain companies.
Question 26 of 28
As soon as a guest from a particular room has checked out, this information should be relayed to the housekeeping staff to inform them that a certain room is now empty and they can begin to clean it.
Question 27 of 28
Each room should be examined by a supervisor to see if it comes up to the standards that are expected by the hotel and this is especially true if the room is going to be occupied by a guest later that day.
Question 28 of 28
The only problem with taking a booking via email is that it is harder to interview the guest to make sure that you can provide them with the best possible experience.