In general, the tutors at Harley Oxford work from Monday to Friday 10:00am to 5:00pm, excluding all bank and public Holidays and a 2 week break during the festive period.
Tutors provide unlimited email support to students and are more than happy to answer any queries you may have regarding your course. Our tutors aim to provide the best possible support service to all students.
Support will generally answer any questions that you have within a 24 hour window from receiving your request, it can be shorter if the tutor is on-line whilst you are asking your questions, or this period may be extended during busy periods.
Please note, if you contact your tutor after 5:00pm on Friday evening or during weekends, the tutor will only be able to see your message on the following Monday morning. Thus, the 24 hour window will start from this period when they pick up your email.